Speaker 1: Welcome to your weekly video tip with Kats Consultants.

Speaker 2: Good morning, Michael, welcome to the clinic.

Michael Perusich: Hi everybody, Michael Perusich here with Kats Consultants and I've got a video tip for you. Oftentimes our clinics get very, very busy and we have people waiting in the reception area far too long. There is a little rule that we like to talk to our clients about. That's the 10 minute rule with patient care. Patients should not sit in any one place waiting on care for more than 10 minutes. Every 10 minutes of waiting time feels like 30 minutes of waiting time to them, so we want to make sure that we have staging areas in the clinic where we can move them to. The first area is the reception area, which is an obvious area in most of our clinics.

Second would be the hot seats, and then finally would be the treatment area where you're going to actually see the patient for care. At this point, in my waiting period, waiting for care,...

David Kats: Hi, this is David Kats and Mike Perusich for Kats Consultants and we have a tip for you. Today we want to talk to you about where your weak spot is in your practice. Michael, why don't you give them an example? Michael Perusich: Yes, we talk about statistical averages all the time and things like new patients, for example. The national average for chiropractors right now is about 17 new patients per month. So if you're not at 17, that could be your weak spot, that could be one of the things you need to work on. Patient Visit Average, your PVA should be up around 25. Again, if you're not hitting 25 or better, then that could be one of your weak spots that is not allowing you to grow your practice. Collection, the national average on collections per patient visit is between 40 and 75 depending on whether insurance or cash but again, that weak spot is important to look at statistically because, I always say this to my clients, numbers don't ever lie. And when you look at...

Hi, this is Dave Kats with Kats consultants and I have a tip for you. I've noticed that doctors call office managers by different names. The first step of an office manager is a head CA, and that head CA basically helps the other CA's decide what to do and she works to manage the front desk and maybe the insurance and things like that. Then you have an office manager. The office manager does a lot more than that; she probably does all the accounts receivable and the accounts payable. She may handle some of the other paperwork and some of the statistics that you need for your clinic. The last person is a true office manager an executive office manager and they do things like interface with your account, they do all the work between you and your account they do that. They keep track of sick days and vacation days. They give raises, they do hiring and termination and things like that. Make sure that you're paying your office staff according to the things that they're doing. Sometimes...

Michael: Hi everybody, this is Michael Perusich and David Kats here with your video tip of the week. This week we want to talk a little bit about brand awareness and this is something sometimes we don't think about as healthcare providers. Brand awareness is about making sure that your name, that your business name is easily recognized. If I put up Golden Arches in front of everybody right now, everybody would know that was McDonald's. How well known is your practice in your community?

David: Yes. I got a good case in point. When I was first building the practice, we went to medical offices to do medical luncheons and after about the first three or four medical luncheons, we had a good time and they accepted us and enjoyed us coming over. I realized that probably the doctor's that we met with didn't even know the name of our clinic when we left. As a result, what we started doing is we put our name all over for brand awareness and our logo all over. We had vinyl placemats that we...

Michael: Hi everybody, this is Michael Perusich and David Kats here with your video tip of the week. This week we want to talk a little bit about brand awareness and this is something sometimes we don't think about as healthcare providers. Brand awareness is about making sure that your name, that your business name is easily recognized. If I put up Golden Arches in front of everybody right now, everybody would know that was McDonald's. How well known is your practice in your community?

David: Yes. I got a good case in point. When I was first building the practice, we went to medical offices to do medical luncheons and after about the first three or four medical luncheons, we had a good time and they accepted us and enjoyed us coming over. I realized that probably the doctor's that we met with didn't even know the name of our clinic when we left. As a result, what we started doing is we put our name all over for brand awareness and our logo all over. We had vinyl placemats that we...