166: Patient Centered Care

 

 

Welcome to the KC CHIROpulse Podcast.  

This week’s topic: Creating a Patient-Centered Chiropractic Practice. 

The KC CHIROpulse Podcast is designed for Chiropractic professionals ready to elevate their practice to new heights, and is hosted by Kats Consultants coaches Dr Michael Perusich and Dr. Kelly Fredricks, both seasoned experts in Chiropractic care and business development, this podcast provides invaluable insights and actionable strategies to help you create a flourishing and sustainable Chiropractic business.

In this episode, we discuss:

• How to develop a patient-centered practice
• The benefits of patient-centered care
• How to get your staff involved in creating patient-centered care
• Why patient-centered care practices retain more patient long-term
• …and so much more…

In each episode of KC CHIROpulse, we delve into crucial aspects of building a successful Chiropractic practice, covering topics such as establishing a strong foundation, adopting a patient-centric approach, mastering marketing techniques, achieving financial fitness, fostering effective team building and leadership, integrating technology and innovation, and navigating common challenges in the field.

Whether you're a seasoned chiropractor or just starting your practice, the KC CHIROpulse Podcast offers a wealth of knowledge and practical advice to help you navigate the intricate world of Chiropractic business. Join us on this journey as we explore proven strategies, share success stories, and connect with industry experts to empower you in your pursuit of building a thriving Chiropractic practice.

Don't miss out on the latest insights and expert guidance. Subscribe now and unlock the secrets to taking your Chiropractic practice to the next level. Your success is our priority at Kats Chiropractic Business Advisors.

 

DISCLAIMER:  The information presented in this broadcast is for educational purposes only and is not intended to offer legal, investment, accounting, or medical advice.  Seek the consultation of a professional for advice in those areas. And remember…your results using this information may be different than described.

166 TSCRPT - Creating Patient Centered Chiropractic Care

 

DISCLAIMER:  The information presented in this broadcast is for educational purposes only and is not intended to offer legal, investment, accounting, or medical advice.  Seek the consultation of a professional for advice in those areas. And remember…your results using this information may be different than described.

 

Attendees

Dr Michael Perusich, Kelly Fredricks

 

Dr Michael Perusich: Chiropractors is your practice patient-centered? 

Hi everybody. Welcome to the KC CHIROpulse Podcast brought to you by ChiroHealth USA and Kats Consultants. I’m Dr Michael Perusich.and  I'm joined by my co-host Dr. Kelly Fredricks. Doc how are you?

Kelly Fredricks: Hello everybody. I'm good.

Kelly Fredricks: How are you doing today?

Dr Michael Perusich: Fantastic, I love the fancy Library behind you. That's pretty awesome.

Kelly Fredricks: Thank you.

Dr Michael Perusich: That's pretty awesome. So I appreciate you coming on today. Just so everybody knows Dr. Kelly is one of our coaches at cat's consultants. And so she's got this amazing practice that is incredibly patient-centered. So you're the perfect person to join me on the podcast today.

Kelly Fredricks: Yes.

Kelly Fredricks: thank you. That makes me feel good. Yeah, we take it very seriously in this office. So I was excited to know that this is what we're going to talk about today.

Dr Michael Perusich: Yeah, it's a great topic because my practice was very patient-centered and we really kind of pushed this whole idea of being patient center. But I want to kind of dive into this by** just kind of from a 30,000 foot Viewpoint. What does it mean to be what's patient-centered care all about? What are your thoughts?

Kelly Fredricks: I take it all the way to the very beginning. So from the very first phone call that they make to us. I feel like they need to feel that we care about them and that we're gonna take the time to listen and we're gonna take the time to answer their questions and that this is going to be a good place for them to come, that they can trust to bring themselves or they're one of their family members. It may be their wife. It may be a child and then also it needs to start on day one as well. So everything from them walking into your office to us greeting them when they walk in.

Dr Michael Perusich: Yeah, I think that that's a great way to put it and it's all about the service that we create the experience that we create for the patients. And so it's not just about patient outcomes, but it's about the impact that drives patient outcomes which comes from the very things. You said great service starts day one starts the minute they talk to you probably starts in your social media And before they ever even interact with you,…

Kelly Fredricks: Yeah, yes.

Dr Michael Perusich: but it's that drive to create patient satisfaction. Then helps Drive patient outcomes because you can't get good patient outcomes if you don't keep the patient and care.

Kelly Fredricks: Yeah, and it's driving all the feels, right? What do they feel when they're coming to that office?

Dr Michael Perusich: so, right Yeah, and that brings up a great Point today's patients are way different than they were five years ago five years ago. most patients coming in are practice. In and it goes further back than just five years, but most patients coming into the practice were information based. They wanted information.

Kelly Fredricks: Mm-hmm

Dr Michael Perusich: How does Chiropractic work? That kind of thing today That means they have a need that they're coming to you with the hope that you're going to fulfill it. So it's less about us educating them and more about fulfilling that need and I think that's kind of the center point of centered care. and the practice and…

Kelly Fredricks: Yes, I agree.

Dr Michael Perusich: this is incredibly important I think the for the Chiropractic practice, especially because we have a tendency to

Dr Michael Perusich: be asking the patient to come in a lot more often than other Healthcare practitioners. So aside from physical therapy and occupational therapy, we're asking patients to come in on a very repetitive basis where their dentist is not their massage therapist. Probably is not so We then have to have this higher level of communication skill. To be able to affect this environment of patients in her care.

Kelly Fredricks: Yes. Yeah. we do as doctors and our staff does as well because they are coming more frequently and…

Dr Michael Perusich: Yep, true.

Kelly Fredricks: they are spending the majority of the time with our staff. So our staff needs to be taking that extra time to listen to the conversations that our patients are having and adding to that maybe asking them how they're at vacation was that they just came back from asking, I heard your spouse was sick. How are they feeling today, going that extra mile and then also as doctors, kind of honing our table talk, what are we talking about when we're seeing them on a regular basis? Is it something that is continuing to …

Dr Michael Perusich: exactly

Kelly Fredricks: have them feel like they need to continue their care and make sure that we're helping them feel patient centered as well.

Dr Michael Perusich: Exactly, that with the table talk are we building Our staff building trust and Rapport, and if we talk about how do you develop this? I think one of the places is really paying attention to customer service, whether it's reading books on customer service or watching videos on customer service as a team, but really bringing the true tenants of great. customer service into your practice And I could go on and…

00:05:00

Kelly Fredricks: Yes.

Dr Michael Perusich: with customer service stories because I'm very acutely aware of them. No matter what setting I'm in. And I won't bore everybody with some of my stories today, but it's very important to bring this high level of service into the practice to be able to create this patient centered care approach. because get to my point here because

Dr Michael Perusich: we're being judged by every other customer service experience. The patient has had and so if they've just been to Nordstrom's department store, for example, if you've never been there it's huge high-level service from the moment you walk in the door and if you're not matching up to that then they're grading you down on what that experience is like. So we've always got to be on our toes to be able to really drive that experience as best we can.

Kelly Fredricks: Yeah, absolutely. and sometimes it's easy to forget about that. for example, we had a doctor coming in today that was actually coming to meet to become referral partners with us and we're so busy in our morning shift that I took minute to stop and I said everybody just look around the office. let's make sure that we're greeting her when she walks in the door. Let's make sure that exactly everything that we're gonna do with our patients. Let's make sure that any person walking into our office is also feeling that as well.

Dr Michael Perusich: Okay acutely aware.

Kelly Fredricks: So sometimes it's got to be present time Consciousness all the time, Yes.

Dr Michael Perusich: Yeah very much. So I love that. So I want to dive into how we bring that more into our care plans and so forth in the practice, but we need to just pause here for just a minute to have a quick word from Our sponsors are ChiroHealth USA and Kats Consultants. So take a listen to what they're doing and we'll be right back.

SPONSOR BREAK

Dr Michael Perusich: All right, everybody. We are back. We're talking about how to build patient-centered care into the Chiropractic practice and we've talked about some great things so far Dr. Kelly, we've talked about kind of what does it mean to be patient-centered? We've talked about some of the communication techniques and things but I want to talk a little bit about how we can personalize patient care plans. To really drive that experience around what the patient's needs are. And I know in your practice you'd do a great job with us. and here's why I know this everybody because I'm actually a patient of Dr. Kelly's and so is my daughter so I know her practice very very well.

Kelly Fredricks: Yes.

Dr Michael Perusich: But I think it starts with really being again. I'm gonna overuse this term I think today but acutely aware of what patient needs are and…

Kelly Fredricks: Yeah.

Dr Michael Perusich: everybody comes to us with a different need and that need isn't always pain based a lot of times.

Kelly Fredricks: right

Dr Michael Perusich: There's kind of this emotional connection, maybe I can't play golf. I can't bowl with my buddies. I can't play with my grandkids. I like to there's some emotional need that they have that's why they come to you and that's what they want you to solve so we have to make sure that we're assessing the patient not just on the orthopedic level. And neurological level with all of our tests and things that we do but we need to be assessing really deep enough. So we find what that need is.

Kelly Fredricks: Yeah, it's all about asking questions. So in the first phone call in the patient history, they're giving us a lot of information but sometimes that's just surface level information. So, they want to talk about their neck pain. They want to talk about their back pain, but we need to go deeper. We need to find out what are the things that you're not able to do anymore? And how is that affecting you on a daily basis? how is that affecting your relationships? How is that affecting your sleep?

Dr Michael Perusich: exactly

Kelly Fredricks: There's so many factors to what we do Beyond just adjusting someone to get rid of the pain, It goes a lot deeper. So we need to ask more questions and we need to sit back and we need to listen and we need to let them talk so we can start writing down what other true goals, is it like you said do they want to golf with everybody do they want to be able to get down on the floor and play with our grandkids? there's always something so we just have To ask more questions dig a little bit deeper.

Dr Michael Perusich: right

Dr Michael Perusich: Exactly and I think one of the things that we really need to pay attention to assessing and I think a lot of us miss this is what's been their experience with treatment for their condition. In other places. Have they gone somewhere else have they been to the medical doctor?

00:10:00

Kelly Fredricks: Yeah.

Dr Michael Perusich: Have they been to another chiropractor, a lot of times patients walk into the chiropractic office as the last resort. and…

Kelly Fredricks: Yes.

Dr Michael Perusich: so what's been that chain of care and what's worked and what hasn't because if we're just going to go in and just repeat the same things. They've already had that they didn't have a good experience with we're going to degrade the patient experience. So we have to take that into consideration. And I think the other thing that we have to do too is really help the patient understand how they're progressing.

Kelly Fredricks: Yes, checking on those accidentally doing progress exams. where were you when you started and where are we now? How are we doing? are you able to walk another block? Are you able to start exercising, in sitting down and determining where are we in regards to the goal? Are we getting closer?

Dr Michael Perusich: Yeah, exactly.

Kelly Fredricks: Are we not making any progress? So what do we need to change? do we need to change frequency? Do we need to change therapies? Do we need if we have another doctor in the office a lot of Times right now. It's been super helpful for me. I have another doctor in the office. So maybe they're not responding to my technique but they might respond to my associates technique, but if we just continue doing the same thing over and over and over again and not checking in that's when we have the patient Fallout.

Dr Michael Perusich: That's so true the redundancy of care. Whereas people out and they forget a lot of times they forget why they're there they forget what their goals are they forget…

Kelly Fredricks: Yeah. Yep.

Dr Michael Perusich: why you're treating them the way they are and the minute they lose track of that then they start making the decision that I think I'm done. Yeah. so

Kelly Fredricks: It's time to go. Yeah, exactly. Yeah.

Dr Michael Perusich: I'm gonna shift gears are just a little bit. I think another thing that really drives patient experience is how technologically advanced is your practice. are you not using technology or you do not have computers in your practice. So I won't obviously say names but I know of a practice that it's not a member of ours, but of a practice that doesn't have any technology that They don't have electronic scheduling online scheduling they have none of that. And they really have kind of a difficult time sometimes.

Kelly Fredricks: Yeah.

Dr Michael Perusich: Retaining patients because of it because we're High touch society today because technology and patients one things like the patient portals the online scheduling those kind of things. They want to see that in your practice because that makes you look up to date.

Kelly Fredricks: Yeah, and it's also dependent on your Niche and your demographic right? So, …

Dr Michael Perusich: Don't turn.

Kelly Fredricks: if you're seeing a practice that maybe is an older practice. Maybe you have geriatric base. Maybe you have a practice where you're focusing on menopause. that demographic is very different than the demographic in my office which are young families who are running a mile a minute. They have 10,000 things on their plate. They don't have time to pick up the phone and wait for us to answer and they don't leave messages. So we have to have texting because they have to be able to reach us at all hours. so if we don't have that you end up losing patience and…

Dr Michael Perusich: exactly

Kelly Fredricks: then you're not patient center because then you're not making it easy for them to become. Yeah.

Dr Michael Perusich: That's true, emails something simple something most of us. Don't really think about we email all the time. But are we allowing our patients to contact us by email? Whether that's them being able to send their paperwork in before their new patient evaluation?

Kelly Fredricks: right

Dr Michael Perusich: That's a huge Time Saver for everybody. and…

Kelly Fredricks: Yep.

Dr Michael Perusich: and patients are very kind-sensitive these days, little things like that. When you allow the technology to help Drive the practice into the 21st century a little bit better.

Kelly Fredricks: Yeah and…

Dr Michael Perusich: Really? Keep you present time Consciousness with the patient that you're the place to be.

Kelly Fredricks: it's also about efficiency for your own practice as well. …

Dr Michael Perusich: exactly

Kelly Fredricks: if somebody can text in, that's less stuff that I have to have that's less time that they're spending on the telephone that's more time that they can be out in my practice interacting with the families and interacting with and being more patient centered. Right so they're not stuck behind the desk all the time because we've got that technology to help us, be more efficient and just be more present time, with our patients.

Dr Michael Perusich: Yeah, absolutely. So another thing that I like to talk about when we talk about patient-centered care is it's not just the service that we offer. It's our physical plant as well. What is your practice look like when you open the doors the patient and walk in I know and I walk into your clinic. I mean, it's just immediate. I'm just in the right place.

00:15:00

Kelly Fredricks: we

Dr Michael Perusich: I'm just in a quiet cool place.

Kelly Fredricks: Yeah, we hope so we go for the energy. It's all about the energy of your clinic and who you trying to attract. We love every holiday. So already everything is Saint Patrick's Day. We just took Valentine's Day down the other day and I had a patient came in today and said, I'm so happy to come in here because now I know exactly what holiday is coming up what time of year it is.

Dr Michael Perusich: That's great.

Kelly Fredricks: She's like nobody I go by what's going on in your office. So, you wanted to be clean and fresh and you want it to be everyone's happy place. That's what we say in this office. We want to be their happy place because we do want them to come frequently. So we want them to be comfortable and…

Dr Michael Perusich: right

Kelly Fredricks: we wanted to feel like home as well so they can go tell all their friends and…

Dr Michael Perusich: And you want it to be soothing does it smell good?

Kelly Fredricks: family to come.

Dr Michael Perusich: Is it junky or…

Kelly Fredricks: Yes.

Dr Michael Perusich: does everything have a neat spot to It is Well decorated. I love the fact that everybody comes to your clinic to find out what's on the calendar this month. What holidays are coming.

Kelly Fredricks: Yeah. It's all the senses right? It's sight it smell it's so many things. Mm-hmm.

Dr Michael Perusich: exactly yeah, I love that, so I think it's important to Look from the patient's point of view at your office. What does it truly look like and look at everything get big dust bunnies behind the chairs, do you have areas where the tears of rubbed up against the wall and rub the paint off a little bit, just It may be time to freshen up. You…

Kelly Fredricks: Yeah, definitely.

Dr Michael Perusich: what was the last thing you rearrange some of your artwork and things like that? I mean just little things. Can make a huge difference.

Kelly Fredricks: yeah, And get your staff involved with that we don't have time to be running around the office all day long.

Dr Michael Perusich: right

Kelly Fredricks: So takes whoever on your staff and loves to decorate who loves to organize who loves to clean and just let them go to town and let them do it for you, and we have it we use a sauna in the office for It is in our Taskmaster for once a week for that particular individual to do a walk around the office, what needs freshened up. what needs cleaned so,…

Dr Michael Perusich: Yeah, that's perfect.

Kelly Fredricks: put it on the task.

Dr Michael Perusich: Yeah. Yeah, exactly doctors. you don't have to put all this on your shoulders.

Kelly Fredricks: Yeah.

Dr Michael Perusich: 90% of this can be affected by the staff too. So

Kelly Fredricks: Yes.

Dr Michael Perusich: something else that I want to talk a little bit about is creating an environment where patients understand the value and benefit of maintenance care Wellness care, whatever you want to call it. You understand what I'm talking about, but so often times I see us trip ourselves up a little bit because we make these great recommendations for the acute aspect of care patients out of pain. They're doing great. We've met those goals and then boom we drop a new treatment plan on. hey, by the way, I would recommend that you stay in care once a month for wellness care. that kind of makes a patient kind of take a step back for just a second. What is this Wellness care? What are we going to be doing in Wellness care where we're going to be adjusting how's that different from what you've been doing? Because you've been adjusting me. I don't understand the difference.

Dr Michael Perusich: So I think there's a better approach to that when we talk about being patient-centered we need to think about. How do we help the patient understand that and I think that happens by introducing the concept up front. Not waiting until the backside and saying by the way, I have a different recommendation for care now. and figured this out a long time ago. Dentists figured out that…

Kelly Fredricks: Yeah.

Dr Michael Perusich: if patients came in pain. they didn't get good retention by then telling them after they're out of pain after their tooth is fixed or whatever by the way at home. I want you to brush your teeth. And that sounds illogical. Because we all brush our teeth at least I hope we do.

Kelly Fredricks: I hope you do too.

Dr Michael Perusich: But when we flip that around just a little bit and introduce that concept up front. And make it a goal what then when we get to it, wow, they're excited about going into it and it's not new. It's just kind of the continuation of care.

Kelly Fredricks: Yeah, and you almost have to make it part of your brand so that conversation can start on social media.

Dr Michael Perusich: point

00:20:00

Kelly Fredricks: So our long-term patients. We highlight people that are coming for wellness. It's on day one phone call. They're gonna get a lot of questions, how long does this take? And what is our care plan? And my staff is trained to explain that we are a wellness office and…

Dr Michael Perusich: right

Kelly Fredricks: a lot of our patients come once a week some of them come, every other week, but they're here for long term care and then also for sure in that report of findings, that's the time to really lay the foundation of this is our office. This is what we're about and this is the path that we're gonna take you on and when they know that up front like you said, then they're not gonna get slapped in the face with my gosh, I just came here for however 18 visits and now you want me to keep coming. They already know that from the beginning so it makes conversations so much easier.

Dr Michael Perusich: right

Kelly Fredricks: It takes so much. Pressure off of the tape, off the table to perform I guess to say because they know that this is a long term thing,…

Dr Michael Perusich: So true.

Kelly Fredricks: but it's all in regular communication and setting that up and sometimes even we do some little things in the office of just introducing our patients. So this might be a new patient and across the hallway. I might have a patient that's been with us for 10 years and as we're meeting in the hallway I introduce. Hey Jerry, this is Sam. She's been a long time patient and she's on our membership plan. She comes every week and they're like, I didn't know that somebody could come every week. So we're always introducing that to everybody because everyone wants to be part of something. Right and we want them to be part of our Clinic.

Dr Michael Perusich: Yeah, so said you mentioned some of something in there about social media and building your brand and I think it's really important via social media via being involved in your town or your area. There's something important about building a community around your practice. and To create a strong practice. It needs to be highly referral based. And so…

Kelly Fredricks: Yes.

Dr Michael Perusich: how do we gain referrals we gain referrals by networking you just mentioned one thing introducing a long time patient to new patient in the practice. Just remember to only use first names and no conditions.

Kelly Fredricks: right

Dr Michael Perusich: A little side word from HIPAA there. But how are you engaging with the local community? What is that brand image that you're building out there with people? How are you involved? do you look like you're giving back by doing workshops or sponsorships or volunteering or whatever it might be? and how are you leveraging that social media aspect to Really drive your brand into the community. So it becomes part of the community and the community surrounds itself around you. you…

Kelly Fredricks: Yeah.

Dr Michael Perusich: we had that experience in our town with our practice and we would get Patients coming in who are referred by people who'd never been patients before. They just knew us from our involvement in the community.

Kelly Fredricks: That's great. that's what we're all striving for. Right? But yeah,…

Dr Michael Perusich: Yeah. You …

Kelly Fredricks: you're your building your tribe around you and…

Dr Michael Perusich: love that.

Kelly Fredricks: that's the tribe that's going to bring the people that you want because You…

Dr Michael Perusich: right

Kelly Fredricks: we have our ideal patient, So, how do I find that ideal patient? That's gonna fit into our mold because there's some people that don't fit into our practice because they're looking for something else and we know That's okay. We'll send them to the chiropractor right down the street who also needs a great patient, building that tribe so that way you…

Dr Michael Perusich: Absolutely.

Kelly Fredricks: getting the patients that you want. But then also your interacting with those referral partners that you want and you're also being a resource to the patient which goes back to what we're talking about. Today the patient-centered practice right is you have to be that trusted resource? And that means you have to know all the people in the community that are going to be the best that you want to send your patients to.

Dr Michael Perusich: Yeah, I want to go back to you just mentioned referral Partners. That's a great point. We need to develop referral Partners. So make sure your networking not just with the community in general but networking with other health care providers out there, don't be afraid to go talk to medical doctors orthopedic surgeons and physical therapists. I know everybody thinks us that we in physical therapy kind of compete against each other. We don't at all go out and talk to the physical therapist how you can restore the kinetic chain after they get done rehabilitating a knee a hip a shoulder. They're very conditioned focused where we're whole body focused. So, we can pick up where they left off and you can build some great relationships like that.

00:25:00

Kelly Fredricks: Yeah, we actually just went to a physical therapy office last week and they bought us lunch I was so happy I couldn't believe it Yeah.

Dr Michael Perusich: Love it. We had a physical therapy office that would bring us treats. I'll probably every week. whether it was some new ballpoint pens or you…

Kelly Fredricks: Yeah.

Dr Michael Perusich: a box of bagels. They were always coming and…

Kelly Fredricks: Yeah.

Dr Michael Perusich: visiting with us and we shared patients back and forth all the time.

Kelly Fredricks: And there's all different kinds of physical therapists too. So that goes down to also again being a hundred percent confident in…

Dr Michael Perusich: Correct.

Kelly Fredricks: who you're treating because there's so many different styles of physical therapy that sometimes diving deeper and finding the ones that are more niched with what you're doing are really the way to make the really good relationships. So whether that's someone that focuses on concussions or…

Dr Michael Perusich: Correct.

Kelly Fredricks: someone that focuses on rehab after surgery or someone that focuses on pelvic floor PT children someone that just as extremities, what is it that you love to do in your practice and find those people that you can work with?

Dr Michael Perusich: Yeah, exactly, we connected with a pediatric physical therapist and actually two of them and my gosh did they send us a ton of patients and then they were patients too. They were always coming in and asking me questions about my sh, I see so many kids with colic they can't treat colic so they would refer those kids over to us,…

Kelly Fredricks: Yeah.

Kelly Fredricks: right

Dr Michael Perusich: so it's those little connections. that really make a difference and I know it may sound like we're getting away from patients centered care, but we're talking about driving the right people into your practice because One of the best ways to be patient-centered is to be treating the right people.

Kelly Fredricks: Yes.

Kelly Fredricks: Yeah, yeah, definitely and also, they to be patient centered too is to always know what our patient needs, because we're seeing them so frequently and they're coming in all the time with different things. So at some point they're gonna have something that you can't help that you can't treat and…

Dr Michael Perusich: exactly

Kelly Fredricks: you have to be that person that can send them where they need to go, so that way they're not on the phone asking or trying to call all these people within their Network and figuring out which doctor is good. Are they going to treat me? because you're gonna hold such high standards in your office that you're gonna want to send them to somebody that's gonna treat them the same so, when you can have more of those relationships then that's also just helping your patience that much more

Dr Michael Perusich: So true so true, and when it comes to patients connect your patients to your practice and one of the best ways I think of keeping them connected is asking for feedback from time to time. Give them a survey, bring in your Top 20 star patients and buy them lunch and just ask them questions about your practice. What would you like to see different? What do you love?

Kelly Fredricks: Yeah.

Dr Michael Perusich: What do you not love about the practice? How can we meet your needs on a deeper level? And that them feeling like they're helping your practice out in that way really ingratiates them to the practice.

Kelly Fredricks: Yeah, we just did a survey on the schedule because after the first of the year. We were having some really weird laws in the schedule and we were like, okay, maybe we need to change our hours. So we just asked everybody when do you want to open and unfortunately, we didn't get clear answers and it just seemed like never we're open they're gonna be here which was kind of but it was helpful to us too. But …

Dr Michael Perusich: Sure.

Kelly Fredricks: they said this is really great. you care about us enough to ask us, you…

Dr Michael Perusich: to ask right exactly.

Kelly Fredricks: what helps them. So that was one thing that we just did that was easy for us to do.

Dr Michael Perusich: Dr. Kelly, I appreciate you being on here today. We talked a lot about it a whole bunch of different things about centered care. if you feel like you're needing some help with this. Here's the first thing I would do. if you enjoyed this podcast listen to it again with your staff and get them in that mindset of how can we really pump up our patient-centered aspect of care in our Clinic? This is also something through Kats Consultants that we help doctors with a lot. And we do a lot of Team development around becoming much more patient-centered. So Go to KatsConsultants.com and check out what we're doing for doctors. We've got all kinds of free resources on their blog subscribe to the podcast. If you haven't already share it our podcast is growing like crazy. So we appreciate y'all listening out there. But check out what we're doing with some of the practices that we work with and

00:30:00

Dr Michael Perusich: Check out our new subscription program as well. talk about making practice coaching simplified. Wow. It's super easy. It gives you so many tools to build your practice and so forth. So make sure you go check out Kats Consultants calm. So make sure you check out ChiroHealth USA as well. They do some amazing things for practices. So we appreciate them being one of our sponsors.   Dr. Kelly, as always thank you for being on here.

Kelly Fredricks: as I was Yes,…

Dr Michael Perusich: Thanks for being one of our coaches. We appreciate.

Kelly Fredricks: it's always a pleasure. I love doing this so much. I could talk Chiropractic for hours.

Dr Michael Perusich: I know we can and we do. All right,…

Kelly Fredricks: And we do yeah.

Dr Michael Perusich: everybody on behalf of Kats Consultants. Thanks for tuning into the KC CHIROpulse Podcast. We will see you next time.

Meeting ended after 00:30:54 👋