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Kats Consultants Video Tip Hot Seats



Speaker 1: Welcome to your weekly video tip with Kats Consultants.

Speaker 2: Good morning, Michael, welcome to the clinic.

Michael Perusich: Hi everybody, Michael Perusich here with Kats Consultants and I've got a video tip for you. Oftentimes our clinics get very, very busy and we have people waiting in the reception area far too long. There is a little rule that we like to talk to our clients about. That's the 10 minute rule with patient care. Patients should not sit in any one place waiting on care for more than 10 minutes. Every 10 minutes of waiting time feels like 30 minutes of waiting time to them, so we want to make sure that we have staging areas in the clinic where we can move them to. The first area is the reception area, which is an obvious area in most of our clinics.

Second would be the hot seats, and then finally would be the treatment area where you're going to actually see the patient for care. At this point, in my waiting period, waiting for care,...

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